Hi,

So my business is coming up on a year old, I invoice via quickbooks, which I hate btw. I have at the bottom of my invoices that if mowing services are not paid within 14 days a late fee will be assessed in the amount of $30 USD. Sent an invoice on the 6th, sent it again on the 22nd with a late fee. Two days past the net 14. Customer is irate as she never opened the invoice on the 6th, and has a late fee. I only have a handful of google reviews, all 5 star, and want to maintain that, and expand.

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I am feeling pretty shook, but am not wavering in removing the fee, especially after threatening me they would find another landscaper. I hate parking there, I have to block the whole street to mow anyway. They are also biweekly service.

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Should I just cave and remove the fee? I mow the neighbor too, biweekly. Another hated lawn with debris left in it.