Hello Smallbusiness members,

New to the business scene and still setting up new things. I have a question on what to do on missing packages? I have a supplier whom I have bought from previously in IL, my business is in FL. A package worth around 4000 in supplies has been lost in UPS transit the rest of the shipment arrived without issue. The package was paid for in a wire transfer. UPS is still doing the investigation and so far no new updates. Supplier is stating it is no longer their responsibility once they turn it in to UPS but if it is an issue with the actual product they can accept a return for it. The seller shipped with their UPS account via ground with no insurance and just recently learned that if we want to add insurance to our shipments we need to create a UPS account and provide the shipping label. Following the above, what would my options be on how to proceed?