I've been using keyword based sms auto reply app for my store for about 1 year. (sales’ support, customer service, FAQ) It auto replied to all standard requests.
Then, boom, COVID hit!
Had to close temporarily when lockdowns were imposed. The main challenge, immediately after reopening was to ensure relevant information was provided to my loyal customers. Since they don’t always know are we opened, closed, only 4 hours a day (sometimes I opening only during high-traffic hours to reduce expenses), limited stock, etc.
I set a bunch of autoreplies to address the COVID-19 outbreak and to help consumers track open hours, available products, etc, and then every morning (evening) I have been updating messages with up to date info.
I got tons of texts during the covid from my customers and most of them were replied automatically– it was real relief for me + 24/7 customer service at almost no cost.
Lately I just noticed this app started to allow free use of safety keywords during the pandemic. Businesses with message support can make a good use of it to respond to COVID related queries easily. Anyone interested, can learn more about it here https://www.lemiapps.com/safety-keywords-during-the-covid-19-pandemic I hope someone finds it useful.
[link] [comments]
