I have a small web development business. When discussing with new clients, we discuss the monthly fee charged for monthly maintenance, updates, and hosting. Additionally, as part of the terms and conditions, we clearly lay out that the monthly hosting will renew until canceled. After 6-12 months, several clients decided to “chargeback” every single transaction since inception. Not only am I out the monthly payment, I’m also required to cover the chargeback fees, plus the cost for my development team for all of the work they have done over the period of time. How do you successfully win against clients who try to take advantage of the system? I provide documentation of our conversations, access logs with IP address, additional data form provided by the client, acceptance of terms and conditions document, copy of the terms and conditions, documentation and evidence of the work completed and accepted by the client; but still... the financial institution always seems to side with the client. I currently use Stripe as my payment processor. I understand that chargebacks are part of doing business, but come on, what am I missing???
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