Hi all, I've been looking through this reddit to see if this was answered already. Forgive me if I overlooked one.
I own a small business where my service is fulfilled entirely online over email.
When a new client requests a service I send them a formal quote where we agree on a price.
I then send a first invoice for a 25% deposit to get started on their project.
Once the scope of work is met and service is delivered, I send a final payment invoice for the remainder 75%.
This has been working fine. However, one client basically said they don't need this anymore, and quote "as far as fees, considering your time, we are even at the deposit made".
Meaning I should be satisfied with him even paying me the deposit. He got the full service and scope of work that was outlined.
I replied with an email detailing everything up to date, this is a summary of the email (obviously more details, dates, PDFs of agreement, PDF of payments, etc. were added):
-This was the scope
-This was the price we agreed on
-This is the amount you prepaid
-This is what was delivered
-This is the your remaining balance
-Here is the invoice
and capped it off with, “Thank you for your prompt payment”.
Sent that out a few hours ago.
This is my first business and have been in business for almost a year.
This was a big sale I was excited about!
What is there to do? What would you do? Did I handle it well? Are there steps to this?
Everything helps! Thanks so much.
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